TL/DR: Our official policy is below, but please just call or e-mail us before returning and we'll make sure you are satisfied. We know the farewell process can be stressful and we aspire to reduce it where we can.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, contact us and we will provide you an address to which to mail the product. For damages, we will cover the shipping. For exchanges, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you've placed an unusual custom build for a truly unique order (e.g., beyond just a custom exterior color) and we have built to your specifications and delivered on time, we typically cannot offer a refund or exchange. However, if you're unhappy for any reason, please call us, our clients are family so we would work to find a solution that works for you.